Microsoft Dynamics Support Engineer
Bangalore,
KA,
India
Role Overview
We are looking for a skilled Microsoft Dynamics Support Engineer with 5+ years of experience to lead the technical support, maintenance, and operational stabilization of enterprise Microsoft Dynamics 365 and Power Platform solutions. In this role, you will diagnose complex technical issues, optimize existing customizations, and ensure high system availability and performance.
Key Responsibilities
Provide tier-3 technical support, troubleshooting, and optimization for enterprise solutions using Microsoft Dynamics 365, Power Platform, and Dataverse.
Debug, maintain, and remediate bespoke server-side logic, including C# plugins, custom workflow activities, and components built on the .NET Framework.
Investigate and resolve front-end code defects and user interface customizations written in JavaScript and TypeScript.
Monitor, maintain, and troubleshoot automated workflows and user applications across Power Automate, Canvas Apps, and Model-Driven Apps.
Triage, debug, and resolve enterprise integration issues involving Azure Logic Apps, REST APIs, and SQL Server.
Configure and maintain application security models, monitor underlying data structures, and execute system performance tuning.
Collaborate directly with business stakeholders to translate technical incidents into clear functional updates, conduct root cause analysis (RCA), and implement permanent fixes.
Technical Skills & Qualifications
Minimum of 5+ years of experience in direct solution support, troubleshooting, or maintenance of Microsoft Dynamics 365.
Advanced proficiency in reading, debugging, and refactoring C#, JavaScript, TypeScript, and the .NET Framework.
In-depth expertise in Dynamics CRM architecture, Dataverse, and Power Platform components.
Hands-on experience troubleshooting API integrations, data migration pipelines, and complex database structures.
Strong problem-solving capability and excellent technical communication skills.
